According to Article 41² of the Law of Georgia, titled "On Payment Systems and Payment Services," (which addresses the right to appeal to the Dispute Resolution Commission), a natural person using a payment service, as well as an entity or an organization without the status of an entity, may file a complaint against the payment service provider with the Dispute Resolution Commission at the National Bank of Georgia only in the event of dissatisfaction (including non-response) or partial satisfaction of the complaint submitted to the Payment Service Provider within the established period, provided they meet the criteria set forth in the legal act of the National Bank of Georgia.

The consumer has the right to apply to the commission if the value of the subject of the dispute outlined in the complaint does not exceed 50,000 GEL or the equivalent of 50,000 GEL in foreign currency. The consumer also has the right to bypass the commission and apply directly to the court. The customer must file a complaint with the Commission against the Payment Service Provider no later than six months from the date of the initial application. The dispute resolution commission will handle the dispute at no cost.