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Our Vision: A Forward-thinking, Customer-centric Bank

Basisbank aspires to be the bank of the future — a universal banking platform that simplifies access to financial services while empowering clients to achieve their personal and business goals efficiently. Our vision is anchored in customer-centricity, simplicity, and adaptability. We aim to provide innovative, digital-first, and seamlessly integrated solutions that fit the evolving needs of our customers across all segments.

We are committed to making banking more accessible, responsive, and results-driven, with a strong focus on ethical practices, sustainability, and long-term value creation for all stakeholders — customers, shareholders, partners, and employees.

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Our Strategy

Basisbank’s long-term strategy has consistently focused on sustainable growth, market expansion, and operational excellence. Over the years, this approach has enabled the Bank to strengthen its competitive position and build resilience across economic cycles. Acquisition of VTB Bank Georgia’s retail and business portfolios in 2022 significantly accelerated Basisbank’s transformation into a full-scale, universal banking group. This strategic move unlocked new scale, diversified our client base, and laid the groundwork for our next phase of growth.

Today, our strategic objective is further expansion, deepening customer engagement and creating long-term value by delivering tailored financial solutions that meet the evolving needs of individuals, SMEs, and corporate clients. By strengthening our presence across all customer segments, we aim to grow market share further and deliver superior returns to shareholders, while empowering our employees and contributing to the sustainable development of Georgia’s economy.

Basisbank’s strategy is anchored on four strategic pillars that guide our roadmap for future growth:

Customer 
Experience
Become top of mind Bank (among top 3) by Customer Experience
Increase NPS
Efficiency
Apply agile transformation to all major business units
Become Data Driven Bank
Growth & 
Profitability
Grow market share in core business
Become #3 Bank by Assets, GLP, Deposits and Profitability
Maintain ROE over 15%
Digitalization
Provide single window concept for Banking, Insurance and Leasing online services
Digitalize banking processes - Become Digitalized Bank
Further develop digital channels
By addressing all of them, operating ethically with a green mindset and winning the long term commitment of our employees, customers, partners, and shareholders, we aim to become 3 rd biggest bank on the market.

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